DREADLOCKS NATION

Privacy Policy

Dreadlocks Nation places particular importance on protecting the personal data of visitors and customers of DreadlocksNation.com and is committed to processing such data transparently, securely and only to the extent necessary.

This Privacy Policy explains what personal data may be collected when you use DreadlocksNation.com, how it is used, and the rights available to you.

Dreadlocks Nation acts as the data controller for personal data collected through the website and may be contacted at contact@dreadlocksnation.com.

1 | SCOPE

This Privacy Policy describes how Dreadlocks Nation collects and processes personal data in connection with the use of DreadlocksNation.com, including when placing an order, contacting us or using the various services available on the website.
Such processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
Personal data means any information that can directly or indirectly identify a natural person.

2 | DATA COLLECTED

Depending on how you use the website, Dreadlocks Nation may collect the following information:
– First and last name.
– Email address.
– Billing and shipping address.
– Telephone number when provided for order or delivery purposes.
– Information relating to orders and products purchased.
– Communications with Dreadlocks Nation through the contact form or by email.
– Technical information necessary for the operation and security of the website, such as IP address and certain information relating to the browser or device used.
– Preferences relating to language, currency and cookies.
Dreadlocks Nation does not store confidential banking information used to make a payment. Such information is processed directly by the payment providers used during checkout.

3 | PURPOSES AND LEGAL BASES

Personal data may be used for the following purposes:
Order management and processing
Payment processing, production, delivery, order tracking, returns, refunds and after-sales service.
Legal basis: performance of the contract entered into with the customer.
Compliance with legal and accounting obligations
Retention of information required for invoicing, accounting and compliance with applicable legal obligations.
Legal basis: legal obligation.
Customer service and contact requests
Responding to questions and requests sent to Dreadlocks Nation.
Legal basis: performance of the contract, pre-contractual measures or legitimate interest depending on the nature of the request.
Website security and operation
Protecting the website against abuse, attempted fraud, bots, spam or unauthorised access and maintaining its proper operation.
Legal basis: legitimate interest of Dreadlocks Nation.
Commercial communications
Dreadlocks Nation may occasionally inform its customers about new products, collections or news relating to its products. Customers may object to these communications at any time, in particular by using the unsubscribe link included in each email.
For existing customers, electronic marketing relating to similar products or services may, under certain conditions, be carried out without obtaining new consent, provided that a simple and free means of opting out is available.

4 | RECIPIENTS OF PERSONAL DATA

Personal data is accessible only to those persons and service providers who need it in order to operate Dreadlocks Nation and fulfil customer orders.
Depending on the circumstances, certain information may be shared:
– With payment service providers required to process orders.
– With carriers responsible for delivery.
– With technical service providers necessary for the operation and security of the website or electronic communications.
– With Google in connection with the use of reCAPTCHA to protect the website against bots, spam and abusive use.
– With administrative or judicial authorities where required by law.
Dreadlocks Nation does not sell or rent its customers’ personal data to third parties for commercial purposes.
The GDPR notably requires users to be informed of the recipients or categories of recipients who may have access to their data.

5 | RETENTION PERIOD

Personal data is retained only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.
Information required to manage an order is retained for the period necessary to manage the commercial relationship and may subsequently be archived where retention is required by law.
Documents and information required for accounting and invoicing purposes may, in particular, be retained for a period of 10 years in accordance with applicable obligations.
Data used for commercial communications may be retained for the duration of the commercial relationship and, unless the customer objects, for a maximum period of 3 years from the end of the commercial relationship or the last relevant contact with the customer.
Personal data must not be retained indefinitely; the retention period must be determined according to the purpose of the processing.

6 | YOUR RIGHTS

In accordance with applicable regulations, you may, depending on the circumstances, exercise the following rights in relation to your personal data:
– Right of access.
– Right to rectification.
– Right to erasure.
– Right to restriction of processing.
– Right to object.
– Right to data portability where applicable.
– Right to withdraw your consent at any time where processing is based on consent.
To exercise your rights, you may contact Dreadlocks Nation through the contact form available on DreadlocksNation.com or directly by email at contact@dreadlocksnation.com.
You also have the right to lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL), if you believe that the processing of your personal data does not comply with applicable regulations.

7 | NEWSLETTER AND COMMERCIAL COMMUNICATIONS

Customers who may occasionally receive commercial information from Dreadlocks Nation may object to such communications at any time.
An unsubscribe link is included in each relevant email. A request may also be sent through the contact form or directly to contact@dreadlocksnation.com.
Unsubscribing from commercial communications does not prevent the sending of emails necessary for processing and managing an order.

8 | COOKIES, TRACKERS AND reCAPTCHA

DreadlocksNation.com uses certain cookies and similar technologies that are necessary for the operation and security of the website.
These cookies may, in particular, enable:
– Operation of the shopping cart and checkout process.
– Storage of certain preferences, including language or currency.
– Security of the website and transactions.
– Maintenance of essential browsing functionality.
Cookies that are strictly necessary for the operation or security of the website may be used without prior consent.
Where non-essential cookies or trackers are used, they are subject to the user’s consent where required by applicable regulations. Users must be able to accept or refuse such trackers and change their choices at a later stage.
Google reCAPTCHA
DreadlocksNation.com uses Google reCAPTCHA to protect certain forms and website functionality against spam, bots and abusive automated behaviour.
In this context, certain technical information may be processed, including the IP address, information relating to the browser and device, and interactions with the service.
reCAPTCHA notably uses a cookie named _grecaptcha. Google states that from 2 April 2026, the customer using reCAPTCHA acts as the data controller for the relevant data and Google acts as a processor in connection with the service.
The CNIL specifies that a CAPTCHA system used exclusively to secure a website may qualify for an exemption from consent where it pursues only that purpose. Where the system serves other purposes that are not strictly necessary, consent may instead be required.